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HotelSimu: the Hotel Simulator for Scientific Research

Machine learning and optimization

in tourism and hospitality

In these years we are witnessing disruptive progress in machine learning, artificial intelligence, robotics and service automation. LION-based tools are entering into all parts of the travel, tourism and hospitality industries. They come in the form of automated or semi-automated hotel management systems, in-room digital assistants, robot concierges, robots guides, chatbots, etc.
Machine learning and intelligent optimization provide huge opportunities to travel, tourism and hospitality companies to improve their operations and productivity, deliver consistent product quality and therefore improve profitability. At the same time, they raise challenging issues like the standardisation and commodification of hospitality services, possible dehumanisation, substitution of employees by robots and artificial intelligence. Our research aims at bridging the gap between the theoretical and practical aspects of machine learning and intelligent optimization applied to the tourism and hospitality industry, on both strategic and operational level.
As part of this effort we are developing simulation-based optimization tools for hotel management and measuring the improvement in profitability that can be obtained by LION techniques in realistic contexts.

The recent LIONbook contains the theoretical foundations of our hotel simulator.

Roberto Battiti, director of LIONlab for prescriptive analytics


Machine learning plus otimization.

Realizing the vision of extreme automation.

Leaning from data.

On the shoulders of Galileo Galilei and Leonardo Da Vinci.

Tourism and hospitality.

Smarter management and happier guests.

Industrial research and development.

From consultancy to turnkey applications.

The HotelSimu Team

Roberto Battiti

Research program leader

Mauro Brunato

Assistant professor

Andrea Mariello

PhD Student

Manuel Dalcastagnè

PhD Student



We are in Trentino
Home of the Winter Universiade 2013

People forget what you said and what you did, but they will never forget how you made them feel.

Maya Angelou

American poet and singer

The traveler sees what he sees, the tourist see what he has come to see.

G. K. Chesterton

English writer, poet, philosopher

A man of ordinary talent will always be ordinary, whether he travels or not; but a man of superior talent will go to pieces if he remains forever in the same place.

Wolfgang Amadeus Mozart

Austrian composer

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Contact Info

Address: DISI - Università of Trento,
Via Sommarive 5, 38123, Trento

Email: roberto.battiti ((AT))